Shipping Policy

Shipping Policy

Average Delivery Time

After you place an order, processing takes 1–3 business days.

  • Orders placed on weekdays are typically processed within 1 business day.

  • Orders placed on Friday evening or weekends may take a bit longer.

Once your order has been processed and shipped, the average transit time is 8–12 business days.

We work hard to keep ordering and delivery as simple as possible. If you have any questions, please contact our customer service team. Below you’ll find more details about how we process and deliver your order.

How to Place an Order

Ordering at Rosa New York is simple:

  1. Go to the product page and click the black “Add to Cart” button.

  2. Review your cart to make sure you’ve selected the correct items and sizes.

  3. Click “Checkout” and enter your shipping address. Please make sure all details are accurate.

  4. Good to know: Shipping is always free. As a thank-you for your trust, we cover all delivery costs.

  5. Click “Pay Now” to continue and choose your preferred payment method.

Payment Methods

All payment options are SSL-encrypted for a secure checkout:

  • Klarna (Pay Later)

  • Credit/Debit Card (AMEX, Mastercard, Maestro, Visa)

  • PayPal

  • EPS

  • MobilePay

After selecting your payment method, click “Place Order” to be redirected to the secure payment gateway and follow the on-screen instructions to complete your purchase.

If you experience any issues with your order, please contact us—our team is happy to help.

Shipping Costs

We cover shipping on every order. All products are delivered free of charge.
There is no minimum order value.

Order Dispatch

Found the perfect outfit or accessory? We want you to enjoy it as soon as possible. We process and ship orders as quickly as we can.

To keep prices fair, we sometimes consolidate orders and ship in batches once a minimum quantity is reached. Thank you for supporting a more efficient and sustainable way of shipping.

Note: Like many online stores, we may experience high order volumes at times, which can cause delays. Please keep this in mind when placing your order. We’ll always do our best to ship your package as soon as possible.

If you need your order to ship today, email us and we’ll do everything we can to make it happen. Our customer service team will help you find the best solution.

Questions?
Customer Service — Rosa New York
Email: info@rosanewyork.com